Support

Stuck on a panel?

Most questions have a quick answer below. If yours doesn't, write to us and a real person will reply.

Write to us

We usually answer within two working days. Tell us what device and browser you're using if something isn't behaving.

Please don't send payment details or personal documents — we never need them, because nothing here is for sale.

Frequently asked

Does Latchwork cost anything to play?: No. Every visitor starts with 2,000 free virtual coins, and you can reset to that amount whenever you like. There is nothing to buy anywhere on the site.
Can I win real money or prizes?: No. Coins are virtual, have no monetary value, and can't be cashed out, redeemed, transferred or swapped for prizes. Penalty Box League is social gaming for entertainment only.
Why did my balance reset?: Your balance lives only in the open page. Reloading or closing the tab starts you over at 2,000 coins. We don't store it anywhere, on purpose.
The Spin button is greyed out. What happened?: Your balance is lower than the cost of a spin at the current stake. Choose a smaller stake per line, or press Reset balance to refill the box.
Are the results random?: Yes. When you press Spin, each reel's stopping point is drawn from your browser's cryptographic random number generator before the animation plays. Wins are then worked out from the published paytable on the Latchwork page.
How old do I need to be?: You must be 18 or older to use Penalty Box League.
Do I need an account?: No. There's no sign-up, no login and no profile. Open the page and play.
Which devices are supported?: Any recent browser on a phone, tablet or computer. If the reels look stuck, make sure the tab is in the foreground and try reloading.